Labels: 2014 at 12:40PM, December 05
posted by Unknown @ 23:12
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The main duty of a Call Centre Agent is to respond to telephone inquiries about the company's products or services by following standard scripts and procedures. The incumbent is also responsible to ensure that all calls are answered within predetermined time scales and are dealt with the highest standards of customer service. The CCA will also document details of telephone conversation and actions taken, in order to make further follow-ups and corrective action as required.
• Build a customer-oriented focus in the Call Center by providing quality actions and resolutions to their concerns and queries.
• Follow communication/update expectations with clients, in accordance with the company policies, scheme or agreed time frames set.
• Answer inbound calls as well as assist customers who have specific inquiries
• Build customer’s interest in the services and products offered by the company
• Provide personalized customer service of the highest level
• Update the existing database with changes and the status of each existing/prospective customer/member
• Document details of telephone conversation and actions taken.
• Maintaining records and close-loop each call by completing the clerical duties which includes faxing, filling up paperwork, doing checks on credit references, as well as liaising with other departments
• Analyze the various parts of a problem properly and develop logical solutions within the permitted scope of work.
Skills
| Date Posted: | 2014-10-09 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Customer Service |
| Company Industry: | Insurance |
| Career Level: | Entry Level |
| Nationality: | China; Hong Kong; Korea (North); Malaysia; Nepal; Singapore |
| Degree: | Bachelor's degree / higher diploma |
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Labels: 2014 at 12:40PM, October 09
posted by Unknown @ 00:21
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• Promptly, accurately, professionally and courteously receives 100% of all telephone calls, messages and visitors.
• Prepares and processes 100% of outgoing mail to include: accurate coding; sorting; affixing postage; properly addressing; and preparing certified/overnight/return receipt mail.
• Opens and legibly and appropriately stamps, as applicable, delivered mail and sorts into appropriate folders for distribution.
• Signs for deliveries when necessary and notifies recipients.
• Maintains a thorough working knowledge of and adheres to organization/project policies, regulations and procedures.
• Keeps immediate supervisor well-informed of activities, results of efforts and problems identified/potential problems; recommends corrective actions to immediate supervisor
• Maintains confidentiality of organization fiscal and personnel related information
• Performs routine office tasks necessary for the operation and presentation of a professional office as observed by the supervisor.
• As needed, assists with clerical tasks to include typing, filing, proofreading, and maintenance of service logs and data entry.
• Exhibits genuine concern for colleagues and always conducts oneself appropriately and professionally.
• Develops and maintains comprehensive knowledge of administration resources; provides information, referrals and follow-up.
• Responsible for applying safety and hygiene precautionary measures and maintain a healthy work environment.
| Date Posted: | 2014-10-09 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Administration |
| Company Industry: | Insurance |
| Career Level: | Entry Level |
| Nationality: | United Arab Emirates |
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Labels: 2014 at 12:40PM, October 09
posted by Unknown @ 00:21
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• Ensure close, professional and efficient relations with the customers
• Understand the customer’s needs and improve their satisfaction, and get their comments on the services provided by the company
• Address complaints/issues posted by clients on the company website
• Assist other departments in solving clients problems and channel them to concerned departments when needed. Follow up until they are resolved
• Follow up on all complaints and queries
• Work closely with the Call Centre relating to escalated cases, by providing them support.
• Involve in conducting customer satisfaction surveys and presenting the findings to the Customer Service Manager
• Participate in other projects assigned to the department under the direct supervision of the Customer Service Manager.
| Date Posted: | 2014-10-09 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Administration |
| Company Industry: | Insurance |
| Career Level: | Mid Career |
| Nationality: | United Arab Emirates |
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Labels: 2014 at 12:40PM, October 09
posted by Unknown @ 00:21
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• Participate in the development, implementation and evaluation of strategic plans for the business development.
• Stay knowledgeable on all products, service offerings, and trends within the industry.
• Progress and complete identified tasks and projects as required in the business planning process.
• Maintain a working knowledge of relevant legislation, regulations, and codes of practice of the Insurance / TPA industry, and ensure these are adhered to within the division.
• Maintain excellent client/customer relationship and adhere to agreed service levels.
• Scan new business opportunities and keep the Business Development Manager advised with the details.
• Ensure that appropriate performance information is available to report to Senior Management Team on performance against business objectives.
• Undertake and manage research and ad hoc special projects under the guidance of the Business Development Manager.
• Maintain professional development through participation in trainings / seminars to meet the changing demands of the role.
| Date Posted: | 2014-10-09 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Marketing/PR |
| Company Industry: | Insurance |
| Career Level: | Mid Career |
| Nationality: | United Arab Emirates |
| Degree: | Bachelor's degree / higher diploma |
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Labels: 2014 at 12:40PM, October 09
posted by Unknown @ 00:21
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PRIMAY DUTIES:
Settling the reimbursement claims (which includes cheque preparation, cheque deliveries and reconciliation in Tatsh)Provide professional correspondence with insured members and insurance companies internally and externally (i.e. insurance companies and their clients related with claims)Explain billing invoices and accounting policies to staff, vendors and clients as required Resolve accounting discrepancies. Record and document financial transactions Recommend, develop and maintain financial data bases, computer software systems and manual filing systems. Monitor financial transactions to determine accuracy, completeness and conformance to established policies and procedures and generally accepted accounting standards
Accountants Payable/Receivable:
Collecting payments from insurance companies to settle medical claimsMonitor aged receivables & payablesMonthly reconciliation with clients, suppliers & banks
PayrollManaging bank or other mode of salary transfers and other dues in accordance with the Payroll Report received. Process payments such as end of service benefits, transfers, expense reports, cash advances…etc. Maintain and monitor all payroll general ledger accounts by preparing reconciliations and analytical reviews.
Other duties: Prepare journal entriesManage petty cashReconciliations (account, bank, intercompany)Fixed assetsProvide support/assistance and training to the finance staffCoordinate with other departments as neededEnsure the confidentiality and security of the financial records.
| Date Posted: | 2014-10-09 |
| Job Location: | Tunis, Tunisia |
| Job Role: | Accounting/Banking/Finance |
| Company Industry: | Insurance |
| Career Level: | Mid Career |
| Nationality: | Tunisia |
| Degree: | Bachelor's degree / higher diploma |
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Labels: 2014 at 12:40PM, October 09
posted by Unknown @ 00:21
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We are the subsidiary of VF Corporation - a leader in branded lifestyle apparel including jeanswear, outdoor products, image apparel, sportswear and contemporary apparel brands. For over 100 years, we have grown by offering consumers high quality, high value branded apparel. Our leading brands span virtually every channel of distribution. Our principal brands include Wrangler, Lee, Riders, The North Face, Timberland, Vans, Reef, Eagle Creek, Eastpak, JanSport, Napapijri, Nautica, Kipling, John Varvatos, 7 For All Mankind, lucy, Majestic, Lee Sport and Red Kap.
Our vision: VF will grow by building leading lifestyle brands that excite consumers around the world.
We invite high calibre to apply for the following position:
Responsibilities:
- Work closely with vendors and production planning team to ensure PO production schedule and production status information are up to date and accurate
- Review weekly production plan to ensure vendors have sufficient capacity available for timely production according to PO cargo receipt date
- Maintain constant communication with vendors via email or telephone to review factory production schedule and work progress
- Analyze and identify problems in production schedule plan. Advise vendors on what needs to be corrected in weekly production plan.
- Recommend or work with vendors to develop solutions to address potential shipment delays
- Ensure vendors order materials, submit samples and complete testing on time for bulk production
- Weekly factory visit to validate information accuracy provided by vendors
- Alert production planning and merchandising teams of any production issues or potential shipment delays that may arise
- Working Locations: Cairo, Alexandria & Port Said
| Date Posted: | 2014-10-09 |
| Job Location: | Egypt |
| Job Role: | Purchasing/Procurement |
| Company Industry: | Textiles |
| Career Level: | Mid Career |
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Labels: 2014 at 12:40PM, October 09
posted by Unknown @ 00:21
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Developing design briefs by gathering information and data to clarify design issues; Thinking creatively to produce new ideas; Using innovation to redefine a design brief and meet the constraints of cost, time and client; Multitasking: graphic designers often work on more than one design brief at a time; Using a wide range of media, including photography and computer aided design; Producing accurate and high quality work; Contributing ideas and design artwork to the overall brief;
| Date Posted: | 2014-10-09 |
| Job Location: | Cairo, Egypt |
| Job Role: | Art/Design/Creative |
| Company Industry: | Telecommunications; Advertising |
| Career Level: | Mid Career |
| Degree: | Bachelor's degree / higher diploma |
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Labels: 2014 at 12:40PM, October 09
posted by Unknown @ 00:21
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To provide the best shopping experience to each and every customer through Outstanding Customer Service. To ensure that every person visiting the shop leaves happy and smiling always with a positive feeling to return to the shop.
1. Customer Service:
• Be polite and courteous to customers and handle their complaints with extra care.
• Collect customer data and provide to direct manager on monthly basis
• Provide appropriate after sales service to all customers
• Provide feedback to line Manager about customer needs
• Ensure to keep all promises made to customer
• End sales in a way to retain customer
• Manage high standard of hygiene
2. Sales Management:
• Achieve sales as per daily, weekly and monthly targets
• Handle more than one customer
• Follow the six selling steps
3. Stock Efficiency:
• Ensure stock is displayed on the sales floor according to store standards
• Update all the new arrivals, pricing…etc.
• Assist in accurate stock count and keeping a track of all the stock
• Handle the product with utmost care, along with the POS (Point Of Sale) and packing material
• Stock Replenishment Management
4. Product Knowledge and Merchandising:
• Be aware of product and the brands handled
• Communicate products features, advantages and benefits to all customers
• Understand and follow brand concepts
• Decorate the windows, shop graphics and POS materials
5. Shop Administration:
• Follow all the policies and procedures tightly.
• Ensure safety, security and cleanliness of store is given high importance
• Handle POS system confidently
• Manage cash properly
• Implement checklist daily to assure retail atmosphere is excellent as per standards.
| Date Posted: | 2014-10-09 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Sales |
| Company Industry: | Retail/Wholesale |
| Career Level: | Entry Level |
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Labels: 2014 at 12:40PM, October 09
posted by Unknown @ 00:21
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• As office assistant you are expected to be energetic, dependable, outgoing and capable of achieving results.
| Date Posted: | 2014-10-07 |
| Job Location: | Colombo 5, Sri Lanka |
| Job Role: | Administration |
| Company Industry: | Hospitality/Tourism/Travel |
| Career Level: | Mid Career |
| Nationality: | Sri Lanka |
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Labels: 2014 at 12:40PM, October 09
posted by Unknown @ 00:21
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• You will be the first contact person for all walk in customers and will be responsible to handle all incoming calls to the general phone line
| Date Posted: | 2014-10-07 |
| Job Location: | Colombo 5, Sri Lanka |
| Job Role: | Administration |
| Company Industry: | Hospitality/Tourism/Travel |
| Career Level: | Mid Career |
| Gender: | Female |
| Nationality: | Sri Lanka |
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Labels: 2014 at 12:40PM, October 09
posted by Unknown @ 00:21
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EDUCATION REQUIREMENTS:
Should be a graduate and possess High School Diploma/Certificate
EXCELLENT COMPENSATION PACKAGE SUCH AS:
50% Commission Basis BMW Company Car Medical Health Insurance Luxury Office in Dubai Marina Incentive Schemes in Place Competitive Commission Structure Excellent Sales Training provided by a well-experienced Sales Trainer
EUROPEANS are PREFERRED
| Date Posted: | 2014-10-07 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Sales |
| Company Industry: | Real Estate |
| Career Level: | Mid Career |
| Nationality: | Albania; Austria; Bosnia and Herzegovina; Belgium; Bulgaria; Belarus; Switzerland; Czech Republic; Germany; Denmark; Estonia; Spain; Finland; France; Great Britain (UK); Greece; Croatia (Hrvatska); Hungary; Ireland; Iceland; Italy; Kosovo; Lithuania; Luxembourg; Latvia; Moldova; Montenegro; Macedonia; Netherlands; Norway; Poland; Portugal; Romania; Serbia; Russian Federation; Sweden; Slovenia; Slovak Republic; Ukraine |
| Degree: | High school or equivalent |
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Labels: 2014 at 12:40PM, October 09
posted by Unknown @ 00:21
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English and Spanish is necessary
looking for people for our new office opening in dubai.
seek multiple jobs, personnel management issues and people to work with clients booking.
must speak English and Spanish
| Date Posted: | 2014-10-07 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Support Services |
| Company Industry: | Hospitality/Tourism/Travel |
| Career Level: | Mid Career |
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Labels: 2014 at 12:40PM, October 09
posted by Unknown @ 00:21
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Will work as Mechanical SV in a carbon black and delayed coker plant construction, preferably staying in UAE.
| Date Posted: | 2014-10-07 |
| Job Location: | Abu Dhabi, United Arab Emirates |
| Job Role: | Engineering |
| Company Industry: | Engineering |
| Career Level: | Management |
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Labels: 2014 at 12:40PM, October 09
posted by Unknown @ 00:21
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To secure that people working in site is safe and to sure that are people working are wearing compleate body protector and always remind what is good and what is bad
| Date Posted: | 2014-10-06 |
| Job Location: | Saudi Arabia |
| Job Role: | Safety |
| Company Industry: | Mechanical |
| Monthly Salary: | US $1,000 |
| Career Level: | Mid Career |
| Gender: | Male |
| Nationality: | Philippines |
| Degree: | Certification / diploma |
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Labels: 2014 at 12:40PM, October 09
posted by Unknown @ 00:21
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Typical work activities include: screening telephone calls, inquiries and requests, and handling them as appropriate; meeting visitors, Project Managers and Engineers at all levels of seniority; organizing and maintaining diaries and making appointments; dealing with incoming email, faxes and post, often corresponding on behalf of the manager; taking dictation and minutes; carrying out background research and presenting findings; producing documents, briefing papers, reports and presentations; organizing and attending meetings and ensuring the manager is well-prepared for meetings; liaising with clients and other senior staff; deputizing for the manager, sometimes making decisions and delegating work to others in the manager's absence; devising and maintaining office systems, including data management, filing, etc.; arranging travel for the manager and staff, Take notes or dictation at meetings or provide general assistance during presentations.
In addition to supporting managers and their regional team members, the role also has own workload and responsibilities. The scope of the job role can be extensive and additional duties may include: responsibility for projects and budgets; taking on some of the manager's responsibilities and working more closely with management; being involved in decision-making processes.
Office Coordination tasks are to support the manager with admin management of accounts and support development of new accounts. This would allow the position holder to be more involved in daily activities, acquire extensive knowledge in the market and operations and grow with the company operation in Saudi Arabia.
Education
Bachelor of English Language or BA from a reputed university
| Date Posted: | 2014-09-27 |
| Job Location: | Jeddah , Saudi Arabia |
| Job Role: | Administration |
| Company Industry: | Consulting Services |
| Monthly Salary: | US $3,000 |
| Career Level: | Mid Career |
| Degree: | Baccalauréat / Diplôme supérieur |
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Labels: 2014 at 12:40PM, September 27
posted by Unknown @ 00:34
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