• Ensure close, professional and efficient relations with the customers

• Understand the customer’s needs and improve their satisfaction, and get their comments on the services provided by the company

• Address complaints/issues posted by clients on the company website

• Assist other departments in solving clients problems and channel them to concerned departments when needed. Follow up until they are resolved

• Follow up on all complaints and queries

• Work closely with the Call Centre relating to escalated cases, by providing them support.

• Involve in conducting customer satisfaction surveys and presenting the findings to the Customer Service Manager

• Participate in other projects assigned to the department under the direct supervision of the Customer Service Manager.