Job description :

• The main purpose of a reservation agent is to reserve various requests which come through different mediums.

• They organize reservation records either by date of arrival or alphabetically.

• They prepare both confirmation and cancellation letters regarding reservations.

• They make list of requested item.

• They have prior knowledge about hotels, trains, airlines etc.

• Track room facilities.

• Rates hotels so that clients can easily access them.

Job duties :

A reservation agent must follow some basic duties. Few are stated below:

• Reservation agents process reservations through telephone, mail, fax or any other medium.

• Reserves for travel agents, airlines, hotel services etc.

• Cancellation and modification of reservations are their duties.

• Appearance should be sophisticated and friendly.

• They arrange programs for clients.

• Should be aware of all the processes.

• Make documents for front office use.

• They book, cancel, alter bookings.

• They have a complete knowledge of all the categories they handle.

• Should be able to handle crisis periods.

• Should have priority list of all the categories under them.