Responsibilities:

· Handle all incoming telephone communications, noting reasons for call and forwarding to relevant team members, subject to availability

· Provide excellent customer service as per company policy and procedures

· Resolving customer queries promptly, within company guidelines, before escalating to higher level if necessary

· Attend to customer needs, understand their requirements so that maximum number of enquiries are handled quickly and forwarded on responsibly

· Logging calls (including time, date and caller details)

· Maintain an up to date knowledge of personnel and procedures

· Offer support to fellow team members where necessary

Knowledge, Skills and Abilities:

· Excellent English communication skills

· Previous Reception/Call Centre/Telephone Operator experience desirable

· Courteous, polite, telephone manner

· Proactive, hardworking, motivated approach

· A basic understanding of IT systems would be advantageous.