Overview of role

The Lush UAE support office is looking for someone to join their ecommerce team on a full time basis. Your main role will be to ensure that online orders are fulfilled, that you keep the website up to date and accurate, and that you are able to analyse performance results each month.

What we’ll ask you to do:

• Pick and Pack all online orders accurately and timely

• Develop the relationship with our courier - requesting daily pick up of orders

• Troubleshoot issues for customers from order through to delivery.

• Maintain the website - add & remove products, update prices etc.

• Keep the website aligned with the MENA marketing plan - including launch dates

• Keep the VIP database up to date

• Responsible for sending newsletters

• SEO efficiency in relation to website searches - audit & review

• Weekly & Monthly KPI’s & Product sales reporting on E-commerce performance

• Cash reconciliations for cash on delivery parcels weekly

• Developing samples guideline for online parcels

• Overall optimise efficiency of the website for maximum customer service & sales