• Supervise and oversee the Admin Aftersales and PSSR team through the distribution of tasks and monitoring all duties performed by members of the team

• Daily work management.

• Responsible for maintaining all necessary and applicable documentation.

• Coordinate service jobs with Service Manager and customers.

• Customers Technical Support by providing them with required technical data.

• Generating Monthly Sales, Sales Profit and Purchase Orders Reports.

• Generate products and customers database by collecting all available data of customers, (Engines Populations, Customers contact data, customers business nature and customers’ orders history)

• Classifying customers as per their fleet size and their business potential.

• Creating machine customer list per each Pssr, per geographical area.

• Reviewing annual plan and targets achievement.

• Planning for marketing campaigns.

• Product Support training program supervision.

• Planning customer satisfaction surveys.