About The Business:

Al-Futtaim Motors occupies the pre-eminent position of the largest distributor of automotive products in the Emirates, and leads the rapid development of automobile business in the UAE, while continuing to contribute to Toyota's worldwide growth.

Today, Al-Futtaim Motors is synonymous with Toyota and Lexus, which enjoys undisputed leadership in the UAE in terms of the largest number of vehicles on the road. Besides Toyota, AF Motors also holds exclusive franchises for some of the world's top automotive products like Hino - Japan's leading heavy-duty vehicle manufacturer, Toyota forklifts and BT warehouse equipment.

To provide full back-up support to these world-class franchises, AF Motors have an established network of showrooms and service & parts centers throughout the UAE.

About the job:

We are looking for a Receptionist who will be responsible for the following duties and responsbilities.

* Handle all incoming telephone communications, stating reasons for call and forwarding to relevant team members.

* Provide excellent customer service as per company policy and procedures.

* Resolving customer queries promptly within company guidelines before escalating to higher level if necessary.

* Attend to customer needs and understand their requirements so that maximum number of enquiries are handled quickly and forwarded to the concerned personnel.

* Logging of calls (including time, date and caller details).

* Maintain an up to date knowledge of personnel and procedures.

* Deal with 'drop in' customers as quickly and proficiently as possible by coordinating with employees and customers.