To provide utmost customer satisfaction to SSH computer users by providing them with quick and professional support as per the agreed upon service level agreements.

• Communicate and coordinate with end users, L1 and L2 support agents to convey information effectively

• Ablity to provide end users with quick and professional service to open, log, assign, and arrange incoming cases using SSH systems.

• Demonstrates ability to collaborate and communicate information with end users across divisions, regions, and territories when relevant.

• Ability to identify which agent takes incoming case dependent upon expertise, availability, and location.

• Demonstrates proficient ability to use all methods of communication applicable to incoming cases

• Demonstrates interest to take on more roles and responsibilities to continue development

• With guidance able to learn a variety of required technical skills for achieving L1 in the department

• Understand the SSH’s uses of systems throughout the departments.

• To be able to open to change (positive or negative) and to considerable variety in the workplace

Role resides within Business Controls Division / Corporate Support

Reports to Department Manager

Primary points of Contact:

• Accountant / Project Finance team

• Regular contact with employees across SSH on minor issues

• External suppliers (coordination)