Roles and responsibilities:

• Work with the various Inbound, Outbound, Ground and warehouse operations and insure compliance to service expectations and quality standards.

• Process all incoming and outgoing shipment traffic on daily basis

• Maintain direct communication with other stations worldwide and insure all services and updates are met up to standards.

• Maintain effective communication with other company departments to insure a proper work flow

• Perform all necessary support functions with regards to pending cases, special requests and answering internal/external customers’ inquiries.

• Maintain and improve the quality of the service and commit to pass the various quality audits.

• Effectively use Aramex systems and technology.

• Managing courier routes and optimize the delivery & pickup tasks.

• Evaluating courier performances and insure service standards are met.

• Continuously strives for operational efficiency and coming up with creative ways to do the job.

• Provide full support to the other functions and teams when needed