- Manages Zaroob overall activities

- Achieves objectives through appropriate planning, organization of staff, inventory management, cost control and maximization of the store’s sales and profits.

- Assist the Brand Manager in the development of the store’s overall yearly plan and budget.

- Provides senior management with all necessary data and statistics relating to store sales and performance, in order to assist them in their decision making process.

- Observes compliance with Zuhour Group policies and procedures, as well as, governmental laws and regulations.

- Supervises the opening & closing of the store.

- Ensures the proper cleaning and lighting of all store internal and external areas.

- Supervises a daily-check up on the smooth performance of all store machinery and equipment.

- Maintains safe working conditions for employees and customers; resolves safety concerns quickly.

- Follow up on Maintenance issues

- Ensure the renewal of all third party contracts related but not limited to equipments

- Lead the opening of new branches and ensure the implementations of the company policies and procedures along with the exact operation flow.

- Direct cleaning of kitchen and dining areas to maintain sanitation standards, and keep appropriate records.

- Ensure the proper appearance (condition of uniforms) and grooming of assigned staff members.

- Establishes a plan to fulfil the store’s manpower needs, through retention of current employees, and through communicating Recruiting needs to the HR Department.

- Manages the store’s staff through coaching and training, in order to improve performance and to achieve the department’s objectives and targets.

- Follows-up on the rotation schedule of new employees and trainees.

- Motivates and develops staff, in order to encourage their professional development.

- Evaluates the performance of all store employees ensuring that reviews are delivered to the HR Department on time.

- Suggests salary reviews, proposes personnel actions such as promotions and provides feedback to employees.

- Maintains discipline, recommends and administers corrective actions.

- Collaborates with the HR Department to ensure the proper administration of employees’ annual leaves.

- Assigns tasks and responsibilities to subordinates and validate their job descriptions.

- Creates a positive atmosphere

- Provides services that are above and beyond for customer satisfaction and retention.

- Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.

- Empowers employees to provide excellent customer service.

- Handles guest problems and complaints.

- Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.

- Ensures corrective action is taken to continuously improve service results.

- Manages service delivery in the store to ensure excellent service from point of entry to departure

- Works in conjunction with the Marketing Department to develop an advertising and/or promotional plan that maximizes the store’s retail sales.