Objective:

To develop strong partnership relation with major customers with the aim of influencing their key decision makers in establishing the company as their first choice Telecommunications solutions provider, in order to maximize sales revenues generated.

Roles & Responsibilities:

• Visit major customers on regular basis, in order to strengthen relations and establish business opportunities.

• Prepare full account development plan in order to identify all aspects of customers business in terms of revenue, requirements, opportunities, risk, etc.

• To ensure that all customer targets are met and achieved in most efficient and effective manner in order to maximize customer satisfaction.

• Identify and promptly act on any current and future business opportunity in order to maximize revenue

• Build a good knowledge of the market environment in which the customer is operating and ensure timely reporting on market intelligence.

• Create and maintain a strategic account development plan to satisfy needs in line with company business plans on a win/win situation.

• Improve and update knowledge on all new, existing and future services to better serve both company major customers.

• Build a good knowledge of the market environment in which the customer is operating.

• Supply management with regular reports on customer revenue and variances in line with targets agreed in Business Plan.

• Ensure that all services provided for the customers are achieved in accordance with company service delivery and assurance policy

• Respond to all requests of a telecom nature concerning the major account user and implement all sales action related to business target as outlined by Manager, Major Accounts & Int’l Relations.

• Visit customers on a regular basis to pre-empt possible problems, suggest appropriate solution and promote all products/ services as they become available.

• Entertain customers as and when necessary in order to build strong relationship with the customer.

• To act as single point of contact for major account customer at all time (including after duty hours).

• Liaison with other departments managers for day- to-day activities.

• To process any additional assignment given by the Management.

• To comply with ISO 9001 standards (QMS) guide lines.