• Is responsible for establishing rapport and trust with customers.

• Documents vehicle problems by listening to customers describe them and by asking probing questions.

• Road-tests customer vehicles to confirm problems and, after service, to ensure that repairs have been completed.

• Maintains extensive contact with customers, phoning to provide estimates on service and repairs before jobs are begun, explaining the appointment/scheduling system to customers, and establishing with customers the method of payment for repairs (cash, warranty, etc.).

• Constantly communicates with Technicians to obtain information on needed vehicle repairs.

• Offers additional maintenance and repair services to customers when appropriate.

• Should be capable of working independently, managing his or her time and work flow.