Your key responsibilities will be:

• Perform IT technical service delivery role including support of desktops, servers, and networks.

• Implement IT solutions both hardware and software to users in the program.

• Perform problem isolation and resolution for user IT issues.

• Implement and support Windows XP and Windows 7 desktop environment, Windows 2003 servers, Video Teleconferencing, LAN-WAN infrastructure, telephony and Blackberry technologies.

• Identify and isolate technical issues and initiate action as appropriate.

• Consult with business partners to resolve complex international IT problems and issues.

• Represent organization in technical forums and projects.

• Analyze installation and problem management performance data to increase quality and reduce variation and rework.

• Document and deploy technical processes and procedures.

• Collaborate with service providers, technical design teams, peer organizations, and customer IS focal organizations to satisfy IT requirements.