To provide the best shopping experience to each and every customer through Outstanding Customer Service. To ensure that every person visiting the shop leaves happy and smiling always with a positive feeling to return to the shop. 1. Customer Service: • Be polite and courteous to customers and handle their complaints with extra care. • Collect customer data and provide to direct manager on monthly basis • Provide appropriate after sales service to all customers • Provide feedback to line Manager about customer needs • Ensure to keep all promises made to customer • End sales in a way to retain customer • Manage high standard of hygiene 2. Sales Management: • Achieve sales as per daily, weekly and monthly targets • Handle more than one customer • Follow the six selling steps 3. Stock Efficiency: • Ensure stock is displayed on the sales floor according to store standards • Update all the new arrivals, pricing…etc. • Assist in accurate stock count and keeping a track of all the stock • Handle the product with utmost care, along with the POS (Point Of Sale) and packing material • Stock Replenishment Management 4. Product Knowledge and Merchandising: • Be aware of product and the brands handled • Communicate products features, advantages and benefits to all customers • Understand and follow brand concepts • Decorate the windows, shop graphics and POS materials 5. Shop Administration: • Follow all the policies and procedures tightly. • Ensure safety, security and cleanliness of store is given high importance • Handle POS system confidently • Manage cash properly • Implement checklist daily to assure retail atmosphere is excellent as per standards.