Product Knowledge and Merchandising: 1. Be aware of product and the brands handled 2. Communicate products features, advantages and benefits to all customers 3. Understand and follow brand concepts 4. Decorate the windows, shop graphics and POS materials Stock Efficiency: 1. Ensure stock is displayed on the sales floor according to store standards 2. Update all the new arrivals, pricing…etc 3. Assist in accurate stock count and keeping a track of all the stock 4. Handle the product with utmost care, along with the POS (Point Of Sale) and packing material 5. Stock Replenishment Management Customer Service: 1. Be polite and courteous to customers and handle their complaints with extra care 2. Collect customer data and provide to direct manager on monthly basis 3. Provide appropriate after sales service to all customers 4. Provide feedback to line Manager about customer needs 5. End sales process in a way to retain customer 6. Manage high standard of hygiene Sales Management: 1. Achieve sales as per daily, weekly and monthly targets 2. Handle more than one customer 3. Follow the six selling steps Cash & Payments Handling: 1. Open the POS system in the beginning of the morning shift. 2. Count the petty cash and enter the amount on the system in addition to use it for money exchange and buying cleaning materials. 3. Prepare previous day’s sales cash to deposit in the bank and check the credit (master, visa and K-Net) and compare it with report generated by the system. 4. Submit the cash to Shop or Assistant Shop Managers to deposit in the bank as per company policies. 5. Ensure that reports and deposit invoices received by the messenger to deliver to Finance department. 6. Close the shift through counting the cash, reviewing the credit sales and updating the system before leaving the shop. Shop Administration: 1. Follow all the policies and procedures tightly. 2. Ensure safety, security and cleanliness of store is given high importance 3. Handle POS system confidently 4. Manage cash properly 5. Implement checklist daily to assure retail atmosphere is excellent as per standards.