A world leader in manufacturing security products and associated services. Through innovation and excellence in service, they deliver value to business customers with profitable models and clear benefits for end-users. Their clients are spread around the world and belong in many cases to global organisations. They include mobile operators, financial institutions, governments, transport operators, corporates and conditional access system providers. The products and services our client develop address the ever-changing needs of the payment, mobile, identity, transport, convergence and digital TV market segments They are in need a Customer Service Support

Mission:

Ensure proper follow up and administration of orders within the zone. Follow up of sales activities from receipt of Purchase Order from Customer up to delivery in coordination with sales team, manufacturing and clients.

Responsibilities:

• Manage all customer contact relating to operational activity.

• Create and maintain customer SLA documents.

• Management of order expectations, customer order status and maintaining customer WIP tables.

• Utilize various internal systems to process customer actions (change requests / artwork originations / none-complaint reports).

• Ensure that all order entry, invoice, dispatch specifications are entered and processed in an accurate and timely fashion.

• Ensure pipeline accuracy by providing sales teams with regular customer feedback and weekly Revenue reports.

• Communicate customer requirements internally, chasing progress with all departments (Manufacturing, Service Center, Sales, Technical Support..)

• Develop specialised knowledge of ERP systems to process orders (AX).

• Ensure that all order entry, invoice, dispatch specifications are entered and processed in an accurate and timely fashion.

• Invoicing based on the incoterm agreed with the customer

• Gain an understanding of and ensure compliance with all relevant internal and

external rules, regulations and procedures that apply to the conduct of the business in which you are involved.

• Follow and maintain Company's HR values, processes and policies.