1. To provide a comprehensive secretarial and administration service to the MD across the range of his work.

2. To develop, maintain and review administration systems to achieve maximum efficiency.

3. To maintain and organize the MD’s diary, filing system and all other relevant areas as necessary.

4. To support the MD in his projects, proposals, bids, etc. through research, consultation, team-management

5. To draft speeches, articles, briefings, and project proposals as requested by the MD

6. To professionally represent the organization at sector networking events.

7. To facilitate meetings, schedule debriefing meetings so follow up action can be implemented. Also by arranging refreshments, seating and taking minutes if required to do so.

8. To respond to Board member and other stakeholder queries in a timely and professional manner, both orally and in writing.

9. To co-ordinate all senior management and Board member travel arrangements.

10. To compile Board papers and ensure they are sent in good time for meetings.

11. To circulate reports, minutes and agendas for Board and Sub-committee meetings.

12. To liaise with the Chairman and other Board Members on various matters as required.

13. To be responsible for receiving enquiries and providing an effective referral service to service users.

14. To maintain the complaints file and ensure all complaints are responded to within target timescales.

15. To ensure the effective management and update of all relevant databases.

16. To liaise positively and professionally with colleagues and visitors.

17. Commit to working proactively to support both the team and project output.

18. To be amiable, professional and approachable at all times.

19. Any other duties commensurate with the accountabilities of the post.