Key Function:

The candidate would be the point of contact to renew, reconnect, collect and upgrade appropriate products and services to existing and cancelled customers, to contribute and generate revenue for Orbit Showtime Network.

Duties & Responsibilities:

•To answer all retention inbound calls while adhering to department’s KPI standards.

•To contact existing and potential OSN regional customers according to preset outbound campaigns.

•To handle customer inquiries, complaints, payments’ extension and service requests.

•To repair trust and increase customer retention by winning back customer loyalty.

•To achieve individual retention and revenue targets and exceed within set deadlines.

•To constantly be fully aware of OSN’s product knowledge, business rules, campaign activity and process.

•To consistently update and maintain an awareness of competitor activity.

•To complete all paper & system based records.

•Meet weekly and monthly performance benchmarks in speed, accuracy and volume.

•To actively contribute, participate and work effectively towards attaining the team’s business goals.