Solve critical store operational problems including customers’ complaints, in order to ensure

operational effectiveness and to increase customers’ satisfaction

Assist in recruiting and selecting shop staff by verifying job-fit and team-fit of candidates

Manage annual allocated budget by monitoring expenditure up to set limits, optimising and reducing

costs where possible and reporting variances versus budget

Ensure the stock is effectively measured and controlled and manage order placement activities to

maximize sales and meet stock performance objectives

Monitor the shop hourly revenue and prepare staff schedule accordingly in order to ensure that the

Shop/Department manpower is effectively matched to operational requirements in a cost effective

manner

Prepare management information reports on store performance in order to allow informed decision making

Ensure the effective communication of sales plans and targets to the Shop/Department team,

managing performance, developing and motivating employees, in order to ensure the highest levels of

performance and the achievement, or exceeding, of sales targets

Evaluate on a bi-yearly basis the performance of the Assistant Manager, Department Manager, Sales Associates,Cashiers and Stock Keepers as per

company guidelines

Manage Shop events and marketing activities by ensuring proper coordination with suppliers, media,

and other concerned parties

Perform other shop related activiities such as overseeing the shop merchandising, verifying the

cleanliness, display and maintenance of the Shop window, placing orders and other