Coach and support employees on day to day concerns, career matters, and any arising conflict within

their team; handle their grievances in compliance with the Company policy and Local Labor Law

Perform field visits to keep an open communication channel with shop employees and management

Support employees and managers during performance review and maintain the appraisal system

Conduct assessment programs to identify potential employees for promotion and classify gaps on skill

set

Develop personal development plans in line with the employee performance appraisal and assessment

results in order to improve performance; advise the Training & Development department accordingly

and ensure proper monitoring and follow up

Implement and maintain the Disciplinary action Matrix in line with applicable policies and procedures

& labor law, and handle disciplinary issues accordingly

Conduct seasonal studies on different HR metrics such as company turnover, probationary success,

disciplinary actions, promotional rates and employee satisfaction survey; generate and analyze related

reports and suggest action plans accordingly

Coach managers on conflict resolution, handling employee issues, motivating subordinates and

building teams, in order to increase productivity and boost employee morale

Conduct exit interviews and facilitate the exit process including coordination of final settlement, visa

cancellation, etc...