installing and configuring computer hardware operating systems and applications;

monitoring and maintaining computer systems and networks;

talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;

troubleshooting system and network problems and diagnosing and solving hardware or software faults;

replacing parts as required;

providing support, including procedural documentation and relevant reports;

following diagrams and written instructions to repair a fault or set up a system;

supporting the roll-out of new applications;

setting up new users' accounts and profiles and dealing with password issues;

responding within agreed time limits to call-outs;

working continuously on a task until completion (or referral to third parties, if appropriate);

prioritising and managing many open cases at one time;

rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;

testing and evaluating new technology;

conducting electrical safety checks on computer equipment.

Job Details

Date Posted:	2014-11-17
Job Location:	Riyadh, Saudi Arabia
Job Role:	Technology/IT
Company Industry:	Agriculture/Forestry/Fishing
Monthly Salary:	US $3,000