• Answer inbound calls as well as making outbound calls to assist customers who have specific inquiries.

• Build customer’s interest in the services and products offered by the company.

• Provide personalized customer service of the highest level assuring a prompt and an accurate responds to be provided on their inquires.

• Update the existing databases with changes and the status of each customer/prospective customer.

• Arrange for the dispatch of products, information packages, brochures etc. to clients and other interested parties.

• Follow up the calls of the client with clerical duties which includes faxing, emailing, filling up paperwork, and liaising with other departments.

• Evaluate account status at point of contact by analyzing information and recommending solutions to resolve the Card member’s issues.

• Other assigned tasks by the customer service supervisors & manager