- Analyses current procedures and activities to identify present opportunities for improvement of workshop and others.

- Conducts proactive discussion and maintains good relationships with customers.

- Provide prompt and efficient filed response to customer’s warranty need on new products in the warranty period, liaising with HE Sales Department.

- Ensures that the department is adequately staffed to achieve objectives, and that technicians are aware of procedures for using new products and equipments.

- Orients new team members (explain work hours, procedures, use of equipment) to familiarize them with work surroundings.

- Explains job expectations and procedures to ensure that new team members understand their respective duties.

- Ensures adequate maintenance of tools, equipments and other materials in the Service Area.

- Takes proactive training and development of team members in the department.

- Coaches and develops the job related skills of team members to support improvements in their job performance.

- Provides advice and technical assistance to team members.

- Evaluates the impact of work delays, interruptions or changes in plans to develop appropriate course of actions.

- Provides feedback to team members and ensures their continuous growth.

- Monitors workflow in the retail section to anticipate impact of delays if incase team members are on leaves, holidays or sick.

- Review customers service orders and inspect the quality of a technician repairs before the release of Heavy Equipment.

- Reviews work order to ensure that al actions have been documented according to retail facility policies and procedures.

- Plans and adjust the workloads of department personnel to match their skills and abilities.

- Plans and prepares annual budget for the department and facilities, scheduling expenditures, analyzing variances and initiating corrective actions. Follows up closely during implementation.

- Coordinates with sales department and arranges for delivery of equipment to customers.

- Conduct annual Performance Appraisal for Heavy Equipment Personnel.