Functional Description

Online Customer Representative is responsible for providing superior customer service and maintaining strong professional relationships with customers.

This position will assist customers with product related questions via live chat and Social Media furnish information on the products and assists customers in placing orders and appointment in addition to courteously and promptly resolving customer questions and problems or properly referring them to appropriate resources.

Major Duties and Responsibilities

 Initiate conversation and respond to customers inquires via live chat.

 Manage online test drive requests, appointments and coordinate with Sales department to contact the customer

 Explaining vehicle features, controls, accessories and benefits to customers.

 Explaining offers, warranty and service benefits.

 Drive sales by suggesting additional items to customers online

 Monthly Test Drive Requests, inquiries and appointment report.

Note: this job description shall include, but is not necessarily limited to the above duties. May temporarily perform other duties assigned to maintain operations and services.

Reporting Line

Social Media Manager