The Position: Responsibility for the operation of a mixed real estate portfolio within a leading compound encompassing; Prime Commercial Area, Golf course, Residential areas, & Hotels.

JOB FUNCTIONS/RESPONSIBILITIES :

CUSTOMER SERVICE

- Ensures that resident concerns are appropriately addressed in a timely manner.

-Ensures that the site staff is providing great customer service to residents/tenants.

- Ensures that the site staff is working closely and effectively with resident Services and/or third party service agencies to meet the ownership’s service objectives at each location.

- Stakeholders Management.

- CSR & community involvement.

PROPERTY STANDARDS

- Ensures that all regulatory compliance requirements and reporting are followed, monitored, and completed.

- Ensures that physical guidelines are achieved at each property, in accordance with expectations of ownership and/or Operational Excellence.

- Ensures the adherence to the preventative maintenance schedule established for each property & Quality Assurance procedures.

WORK ENVIRONMENT

- Ensures that property staff positions are filled with competent, qualified individuals.

- Ensures that positive, collaborative internal and external relationships are fostered and maintained and that requests are responded to in a timely manner.

- Ensures that site employees receive/participate in necessary educational requirements.

- Ensures understanding and effective use of property management and accounting software, instructing staff on proper usage, as necessary.

FINANCIAL RESULTS

- Ensures that revenue targets and collection procedures are followed and benchmarks are achieved.

- Ensures that occupancy levels are at budgeted levels and higher, if possible.

- Ensures that property budgets are developed and managed proactively.

- Ensures that contracts are regularly reviewed and negotiated.