IT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Individual tasks vary but include:

• Pro-actively maintain the computing equipment and prevent problems before they occur

• responding to breakdowns

• installing and configuring computer hardware operating systems and applications;

• monitoring and maintaining computer systems and networks;

• talking staff through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;

• troubleshooting system and network problems and diagnosing and solving hardware or software faults;

• replacing parts as required;

• providing support, including procedural documentation and relevant reports;

• following diagrams and written instructions to repair a fault or set up a system;

• supporting the roll-out of new applications;

• setting up new users' accounts and profiles and dealing with password issues;

• responding within agreed time limits to call-outs;

• working continuously on a task until completion (or referral to third parties, if appropriate);

• prioritising and managing many open cases at one time;

• rapidly establishing a good working relationship with staff

• testing and evaluating new technology;

• conducting electrical safety checks on computer equipment