Title: Professional Services Technical Consultant

Location: Muscat, Oman

About NCR Corporation

NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia.

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY

The primary responsibility of the Professional Services Consultant will be to deliver support services to our clients as well as software development and customizations of innovative solutions for self service.

Major Responsibilities:

Own the problem resolution process including: identifying and project managing third party suppliers, providing control and follow-up for the resolution activities, and, as appropriate, personally solving the customer’s problem

Position responsible for software effort scoping, design, implementation, testing, and systems integration testing of software components

Responsible for the implementation of a solution or parts of a solution to meet the stated specifications and architecture; Performs software design, programming, testing, support and documentation of their software to the agreed standards and quality guidelines and in accordance with the relevant processes

Write documentation to describe program development, logic, coding, and corrections; Validates software design and solution to the project requirements

Focuses on activities such as evaluating, designing, constructing, integrating, unit testing, trouble-shooting and supporting software solutions based on business and operational requirements in a variety of customer-facing and internal business scenarios

Conducting unit tests, tracking problems, and implementing changes to ensure adherence to test plan and functional requirements; Responsible for diagnosing, isolating, and implementing remedies for system failures caused by errors in software code, using knowledge of system characteristics and utilizing software based system maintenance and tracking tools

Perform functional analysis of requirements to determine estimates of resources (people and equipment), size of the software products, efforts, schedules and critical computer resources

Establish acceptance criteria and quality goals; Provides estimates, goals, standards, constraints and dependencies as input to the SOW and the software development plan

Responsibilities include efficient troubleshooting of system setups to quickly identify root cause, determine best possible solution, and ultimately resolve installation/configuration related issues

Responsible for providing feedback to NCR’s development team on new features and functions or new methods of executing existing features and functions in an effort to improve the overall effectiveness and performance of our systems; This includes documenting detailed requirements and participating in design related activities to ensure new development activities meet or exceed customer expectations

Assists the project manager in implementing innovative industry and horizontal solutions to the client