Job Role:

To assist VIP customer by answering and responding to his inquiries, questions and complaints with the highest degree of courtesy and professionalism to achieve first Call Resolution.

Job Responsibilities:

Communication:

• Answer inbound calls to assist VIP customers who have specific inquiries.

• Build customer's trust in the services and products offered by Zain.

• Provide personalized customer service of the highest level

• Ability to treat people with respect under all circumstances, instill trust in others beside upon the values of the organization.

• Work as part of a team- to achieve performance metrics ( SLA - AHT - Productivity - Quality - FCR -ASA )

• Follow instructions as well as take responsibility for their actions and also keep commitments

Customer Problem Solving:

• Assist customers with all issues and escalate them to management appropriately.

• Update job knowledge by studying new product descriptions; participating in educational opportunities.