Train workers in proper operational procedures and functions and explain company policies.

Meet with managers or other supervisors to stay informed of changes affecting operations.

Analyze and record personnel or operational data and write related activity reports.

Collaborate with staff members to plan or develop programs of events, schedules of activities, or menus.

Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.

Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.

Apply customer/guest feedback to service improvement efforts.

Inform workers about interests or special needs of specific groups.

Resolve customer complaints regarding worker performance or services rendered.