Customer Relationship Manager (Department of Real Estate) - Blue Stars for Touristic Investments
Providing help and advice to customers using your organization’s products or services.
Communicating courteously with customers by telephone, email, letter and face to face.
Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
Handling customer complaints or any major incidents.
Issuing refunds or compensation to customers.
Keeping accurate records of discussions or correspondence with customers.
Analyzing statistics or other data to determine the level of customer service your organization is providing.
Developing feedback or complaints procedures for customers to use.
Developing customer service procedures, policies and standards for your organization or department.
Training staff to deliver a high standard of customer service.
Leading or supervising a team of customer service staff.
Learning about your organization’s products or services and keeping up to date with changes.
Job Details
Date Posted: | 2015-02-02 |
Job Location: | Cairo, Egypt |
Job Role: | Customer Service |
Company Industry: | Real Estate |
Monthly Salary: | US $1,000 |
Preferred Candidate
Career Level: | Management |
Gender: | Female |
Nationality: | Egypt |
Degree: | Bachelor's degree / higher diploma |
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Labels: 2015 at 05:24AM, February 03
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