• To be aligned with the development and the implementation of Waad Academy strategy.

• Understanding, following and implementing the approved Waad Academy policies and procedures.

• Delivering high standards of service to customers by making the most effective and efficient use of the processes and system.

• Understanding and identifying the behaviour and the attitude of the customers.

• Ensuring that customers concerns and complaints are handled effectively, efficiently and in a timely manner.

• Identifying and anticipating the needs, requirements and expectations of the customers.

• Ensuring the reception area clean and tidy, at all times.

• Welcoming and monitors visitors access, answering calls and other logistics as required.

• Developing reports about complaints and work progress.

• Reporting any maintenance issues immediately to line manager, including all furniture, fittings and equipment.

• Should have a good understanding of Waad Academy customers communications channels.

• Supporting and working closely with the marketing & enrolment office in all communications requirements.

• Coordinating with all Waad Academy members to achieve the overall assigned projects objectives.

Job Details

Date Posted:	2015-01-27
Job Location:	Jeddah , Saudi Arabia
Job Role:	Customer Service
Company Industry:	Education, Training, and Library
Monthly Salary:	US $2,000