Title: Customer IT Technical Consultant

Location: Cairo

NCR Corporation (NYSE: NCR) is a global technology company leading the way businesses interact with customers. NCR's assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, healthcare, hospitality, gaming and public sector organizations in more than 100 countries.

NCR (www.ncr.com) is headquartered in Duluth, Georgia.

Primary Location: Middle East Africa

Schedule: Full-time

Education Level :Bachelor's Degree

Including travel - up to 50%

The Technical Consultant is accountable for all activities associated with Managed Services Solutions deployment, Customer consultation regarding deployment, and support of customer lifecycle in cooperation with NCR Services and partnered business units.

The Technical Consultant is responsible for the deployment of Managed Services solutions that include system procedure initiatives (e.g. Incident Management, Currency Management, Cash Management, Software Distribution, and other solutions yet to be defined), support of those initiatives once deployed, providing Customer consultation on how those systems can best support business changes, and driving systems changes as appropriate during deployment.

Successful delivery is defined as meeting or exceeding stakeholder needs and expectations.

This job role is to ensure that customer strategies and plans are understood and articulated, products meet business and technical objectives, and that product lifecycles are managed in relation to evolving business requirements.

Key Areas of Responsibility:

Presales support for Managed Services offers

Pre-sales support and collaboration with the Account Team in order to qualify the technical requirements of the opportunities

Participate in the MS Qualification Process when engaged by the Solution Architect or Life Cycle Team Director

Identify and propose the right delivery service solution, tools & methodology, based on real service delivery capability and Customer needs

Be the single point of contact into NCR Services delivery organization for the sales team when no SA is involved, coordinate the involvement of the operations team as required and obtain any required documentation such as scope of service documents, Contract Terms, and implementation plans Implementation

Support for Managed Services offers

Participate in the discovery stage of the Due Diligence of a customer implementation and implementation of new contracts, based on a defined Service Level Agreement, in one of the Managed Service Operations delivery centers

Coordinate and manage the implementation of the services and direct the activities of the service delivery team when delivering standard services.

Handover the implemented and tested solution to Operations to include documented procedures and SLA agreements

Assist with Lifecycle support of Customers implemented on Managed Services offers

Provide consulting to operations on customer implementations after handover

Support and initiate optimization/improvement projects

Consult with the System Administration team and System Specialist in the analysis, resolution of service delivery issues, and implementations of change requests

Participate in the deployment of corporate tools, processes and procedures to optimize the performance of service delivery

Migrate outdated solutions to follow global standards Liaison/partner with other NCR Organizations and 3rd party vendors to get needed features implemented, critical bugs fixed or recover from operational disasters

No relocation assistance will be offered for this position.