Summary

The person will be responsible for delivering Dynamics CRM Online and Dynamics CRM On-Premise support for all team. Their primary focus will be ensuring that all Microsoft users are satisfied with the effectiveness and efficiency of the support they receive. Utilizing knowledge of the customer environment, the candidate will deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer. Candidate will effectively manage cases and sub-cases to ensure timely and high quality communication with bank People and staffs and resolution of all issues.

Client Details

Leading Bank in Qatar

Description

The bank is looking for experienced Senior Consultants who can lead, manage and perform Microsoft CRM implementation projects plus should have good working knowledge on SQL.

Person should have been successful working with CRM, and there are a number of specific technologies in which engineer must have a working knowledge, requiring a hybrid between an administrative and developer profile.

The Senior Consultant will be responsible for ensuring that successful solution is delivered on-time and on-budget and that the bank's expectations are exceeded - Quality and consistency is a must!

The candidate will need to have a solid working knowledge with the Microsoft CRM, Microsoft SQL and a strong background in project management and business process optimization.

Candidate must have a good understanding of SQL development activities in addition to SQL administration.

Candidate must be familiar with SQL Connectivity (ports, setting up ODBC connections), TSQL (SELECT statements to retrieve data from a database), SQL Server Management Studio for administrative tasks (such as Backup/Restore, changing processor affinity, changing RAM allocation, browsing tables/views, configuring security, etc).

Experience with SQL Server Profiler is a plus

Profile

- Minimum Bachelors Degree- 5+ years' experience with Business process analysis and documentation- 3+ years Customer Relationship Management (CRM) implementation experience with Microsoft CRM- 3+ years' experience performing CRM data migrations, end-user training, design specification creation, and system configuration- 4+ years' experience working with Microsoft SQL 2012 with all related features "clustering, active-on, availability groups, DB Maintenance etc"

Job Offer

Tax free expat package with benefits