Understand and participate in the development of the Direct Sales Strategy and plans and participate in the achievement of objectives and targets

Implement and suggest improvements for the Direct Sales Department policies and procedures

Provide direction to the follow-up teams in performing all team functions including development, implementation and continuous improvement of all the tasks

Manage an open channel with different departments to facilitate and accelerate the workflow of activities

Monitor provisioning of technical support to all outlets / lateness in installations / refunds requests generated from the customer service representatives to ensure achievement of activities as per set SLA’s

Monitor re-activation of accounts / update account status with billing and collection control and provide technical support according to needs

Monitor provisioning of new outlets needs in terms of manpower, logistics, equipment, policies and procedures, forms, brochures, marketing material and other needs to ensure efficient launching and operations

Recommend locations for potential new outlets in the region based on market studies and research to grow business

Oversee the design of new outlets to ensure efficiency in space usage and consistency of Zain IQ brand image in coordination with corporate communication

Collect different reports from all the outlets, review and provide recommendations as needed