Your key responsibilities will be:

• Perform IT technical service delivery role including support of desktops, servers, and networks. Implement IT solutions both hardware and software to users in the program. Perform problem isolation and resolution for user IT issues.

• Implement and support Windows XP and Windows 7 desktop environment, Windows 2003 servers, Video Teleconferencing, LAN-WAN infrastructure, telephony and Blackberry technologies.

• Identify and isolate technical issues and initiate action as appropriate.

• Consult with business partners to resolve complex international IT problems and issues.

• Represent organization in technical forums and projects. Analyze installation and problem management performance data to increase quality and reduce variation and rework. Document and deploy technical processes and procedures.

• Collaborate with service providers, technical design teams, peer organizations, and customer IS focal organizations to satisfy IT requirements.