The ICQA Manager has complete responsibility for overall WH Inventory integrity and Quality Assurance.

Responsibilities:

• Measurement of quality & inventory transaction accuracy while providing feedback to the operations.

• Review & analysis of customer defect data with development of corresponding action plans to reduce defects.

• Develop & execute daily, weekly & monthly action plans that increase quality, inventory accuracy & service

• Partner with Area Managers & Operations Managers in the communication of policies

• Follow up to ensure compliance & consistency for policies & procedures surrounding Inventory Control & Quality

• Plan & execute cycle counts as described in each area of the facility

• Establish & Maintain Inventory handling procedures within the building

• Plan for & identify root causes of inventory deviation through cause & effect analysis.

• Lead & supervise a team of area managers (front-line supervisors) & hourly associates in Inventory Control / Quality Assurance operations within the fulfillment center. Responsible for the overall direction, coordination, & evaluation of the operation.

• Carrying out supervisory responsibilities in accordance with the organization's policies & procedures: to include interviewing & training exempt & nonexempt employees; full accountability for setting & meeting operational goals; strategic planning & forecasting; assigning & directing work; appraising performance; rewarding & disciplining employees; resolving problems; & staffing; as well as developing area managers & standard operating procedures.