International Customer Care Advisor - Xceed Egypt

· Ability to work a full-time shift schedule including nights, weekends, and holidays when required



· Ensure adherence to set processes and utilization of relevant knowledge basis while handling transactions



· Understand specific customer needs and offer the most suitable products & services



· Escalate customer complaints and queries wherever necessary, according to agreed SLAs



· Keep self-updated on account products, offers and processes



· Adhere to their scheduled shifts

Job Details

Date Posted:	2014-12-02
Job Location:	Cairo, Egypt
Job Role:	Support Services
Company Industry:	Customer Service

Preferred Candidate

Career Level:	Entry Level
Degree:	Bachelor's degree / higher diploma

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