• Provide daily direction and communication to team members so that tickets are closed in a timely, efficient and knowledgeable manner.

• Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to customers.

• Provide statistical and performance feedback on a regular basis to each team member. Responsible for administering performance management to team members.

• Address disciplinary and/or performance problems according to Geidea policy.

• Assist Regional Manager with daily operations to include the development, analyses and implementation of staffing, training, scheduling, and reward/recognition programs.

• Use appropriate judgment in upward communication or escalations regarding department or employee concerns.

• Calculate each team member’s monthly tickets and provide to Regional Manager.

• Notify Regional Managers & HR of any absences or lateness via email.

• Team leaders are also responsible for closing 1-5 tickets per day.

Job Details

Date Posted:	2014-11-23
Job Location:	Saudi Arabia
Job Role:	Support Services
Company Industry:	Computer/Hardware; Computer/Software; Information Technology
Monthly Salary:	US $1,500