From the beginning, Starbucks set out to be a different kind of company. One that not only celebrates coffee and the rich tradition, but that also brings a feeling of connection. Starbucks coffeehouses have become a beacon for coffee lovers everywhere because they know they can count on genuine service, an inviting atmosphere and a superb cup of expertly roasted and richly brewed coffee every time. It's not unusual to see people coming to Starbucks to chat, meet up or even work. Starbucks is a neighborhood gathering place, a part of the daily routine - and we couldn't be happier about it. Get to know us and you'll see: we are so much more than what we brew. Starbucks prides itself on its people, or 'partners' as we call them. We strive to develop each partner to achieve their career goals, whether this is to become a district manager, Coffee Master or work within one of our Head Office functions.

The Role:

You will be responsible for ensuring service support is provided to a portfolio of internal and external clients, this will be done by ensuring preventative maintenance and reactive repairs of all supplied coffee equipment is undertaken in a timely manner as per the clients requirements and the contractual agreements across the MENA region.

You will also:

- Build relationships with key clients and suppliers to ensure seamless service delivery at all times, becoming a one stop shop for all coffee equipment related issues- Interact with local authorities as required ensuring all local legislation is adhered to within business premises- Manage the day-to-day actions of Alshaya employed coffee technicians and third party contractors across the MENA region- Coordinate with third parties in relation to all maintenance works- Establish and manage regional workshops ensuring that a sufficient spare part inventory if available in market- Manage spare part inventory, procurement, consumption and budgetary requirements for the MENA region- Through country supervisors, ensure that the quality of work is inspected on a day to day basis and ensure remedial where required.

Requirements:

- 10 years' experience in a `hands on` role as a multi-skilled management role- 10 years' experience in coffee machine maintenance management role- 5 years' experience in a food retail environment- Electrical/mechanical engineering degree (health & safety qualification would be advantageous)- Coffee equipment installation accreditation- Strong technical awareness and a good overview of building services- Excellent communication skills both written and oral English.

M.H. Alshaya Co. is a leading international franchise operator for over 70 of the world's most recognised retail brands including Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang's, The Cheesecake Factory, Victoria's Secret, Boots, Pottery Barn and KidZania. The company operates over 2,600 stores across diverse customer sectors: Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings and Leisure & Entertainment.

Alshaya's stores can be found in markets across the Middle East and North Africa, Russia, Turkey and Europe and the company employs more than 40,000 people from over 110 nationalities.