Mothercare has grown from its origins in 1960s Britain into a successful global multi-channel retailer operating in over 50 countries. In 1983 M.H. Alshaya launched its first franchise operation with the brand in Kuwait which was also mothercare's first international store. Mothercare Alshaya is today a highly successful, ever growing and complex business, operating over 300 stores across the Middle East, North Africa, Russia & Central Europe, from large parenting centres to small hospital stores and an incorporating an integrated e-commerce solution. As a brand we pride ourselves on our customer service, making our stores parent and child-friendly environments, staffed by people who are passionate about our products and services and who can offer knowledgeable unbiased advice. This is especially important for new parents, unversed in the technicalities of products such as baby-feeding equipment, cotbeds, pushchairs and car seats.

The Role:

You will promote the brand image and culture through the use of targeted training activities by working closely with the brand and operations teams to identify where focus on product knowledge and brand understanding will foster a strong brand identity. You will then assist the HR management and the Central Training team in coordinating training and development activities, championing training and development within the brand.

You will:

Develop content of programs to meet the needs of the brand

Continually looks for ways to promote brand awareness

Based on market needs, source appropriate training courses and materials suitable for implementation

Deliver development training and support the roll out of programs, making recommendations for continuous improvement

Manage the quality of activities and presentations to ensure high standard of training delivery

Create, build and maintain internal and external relationships.

Qualifications & Requirements:

You will have/be:

A minimum of four years' training management experience within a large commercial organisation with a comprehensive knowledge of products and applications

A university graduate, preferably with a recognised qualification

Excellent brand understanding

Basic training skills.

M.H. Alshaya Co. is a leading international franchise operator for over 70 of the world's most recognised retail brands including Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang's, The Cheesecake Factory, Victoria's Secret, Boots, Pottery Barn and KidZania. The company operates over 2,600 stores across diverse customer sectors: Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings and Leisure & Entertainment.

Alshaya's stores can be found in markets across the Middle East and North Africa, Russia, Turkey and Europe and the company employs more than 40,000 people from over 110 nationalities.