- Provide IT technical support for local and remote users. - Perform installation, configuration and troubleshooting of Hardware, Software and LAN infrastructure. - Act as the first line support for security applications including VPN & Antivirus. - Troubleshoot the network services (printing, email service and Internet access, file sharing). - Perform the helpdesk activities including responding to telephone calls, email and employees’ requests for assistance. - Ensure timely resolution of all first level problems with minimum supervision. - Back up and restoring users files and devices configuration. - Ensure accurate allocation of information technology assets. - Apply IT policies and regulations