Job Purpose:

To take full responsibility for the day to day running of the Showroom to ensure that the Showroom is visually merchandised to an excellent standard and to ensure that the highest levels of Customer Service are given at all times.

To manage, motivate and develop the team to ensure that targets are exceeded.

Brand Image

• Maintaining the brand image to the highest standards.

• Ensuring the Showroom and all displays are neat and tidy at all times.

• Responsibility for stock management and ordering.

• Ensure window and showroom displays are installed in a timely manner to company standards, liaising as necessary with Marketing. Recommend potential advertising venues and marketing strategies to head office/management

• Organise showroom maintenance and refits as needed.

• Reassess stock biannually to minimize distribution costs/ensure customer orders are met as soon as possible.

Customer Service

• To ensure that the Customers are extended the highest levels of customer service at all times.

• To deal promptly with Customer complaints, liaising with customer services in order to resolve queries.

• To provide accurate advice on colour and suitability.

Sales Targets

• To produce a monthly report covering objectives set, results achieved and sales forecasts.

To develop and extend the customer account base through local marketing initiatives.

• To produce a monthly report covering objectives set, results achieved and sales performance, collating forward indicators. Accurately monitor, analyse and report sales patterns and trends.

Financial

• Financial reporting to be sent to Head Office, daily/ weekly/ monthly/ annual basis.

Human Resources

• To manage, motivate and develop the successor and all staff.

• To ensure attendance, individual and team performance is managed effectively with all members of the showroom team

• Assist in recruiting and training of new staff.

• Prepare monthly/weekly staff rotas and record all annual leave and absences.

• Ensure adequate cover for staff replacement for holidays/ sickness.

• Plan and monitor employee development and training to achieve maximum performance, productivity and job satisfaction.

General

• Review systems on an ongoing basis to improve efficiency and service levels.

• Key holder responsibilities, ie opening and closing the shop, covering in the case of absence, ability to be onsite in the event of an emergency.

• Liaising with trade people as and when required. Co-operate with other showrooms and stockists as needed.

• Maintain good relations with neighbours and actively explore local marketing opportunities

• Misc. administrative tasks as and when required.